Return and Refund Policy – DJ Supermart Shopping

At DJ Supermart Shopping, we are committed to providing you with a seamless shopping experience. We understand that sometimes returns are necessary, and we have made our return and refund policy as simple and clear as possible to ensure your satisfaction.

Return Policy for DJ Supermart Shopping

You can initiate return requests for any product within 7 days from the date of delivery. For damaged or lost items in transit, please inform us within 2 days of delivery. Our goal is to resolve any issues promptly, so returns and replacements will be processed free of charge for items that are incorrect, damaged, or have wrong sizes.

Please note, freshly milled groceries and fresh milk items are non-returnable due to their perishable nature. To be eligible for a return, your item must be unused and in its original condition and packaging. We prioritize the authenticity of all products at DJ Supermart Shopping, ensuring that you always receive 100% genuine items.

Exchange Policy at DJ Supermart Shopping

If you’re not satisfied with the size of your product, you can exchange it for a different size. We only offer exchanges for size issues, and the item must still be unused and in its original packaging. Please contact customer support via email at support@djsupermart.com to initiate a return or exchange.

Refund Policy for Prepaid Orders

Refunds are applicable only for prepaid orders and will be initiated within 2 business days once your return is authorized. Refunds are typically credited within 4-8 days after initiation, depending on your payment method and external agencies such as banks or payment gateways.

Cancellation Policy at DJ Supermart Shopping

If you wish to cancel an order, you can do so easily before the product is shipped. Please email us at support@djsupermart.com to cancel your entire order. Once the product is shipped, cancellations are no longer accepted.

Customs and Duties for International Orders

For international orders, customs charges or duties may apply. These charges are the responsibility of the buyer, and DJ Supermart Shopping does not cover these costs. Customs clearance is the buyer’s responsibility, and any returns will incur restocking and shipping fees.

For further assistance, or to initiate a return, contact customer support at support@djsupermart.com.

Return & Refund Policy Updates

We reserves the right to change or amend this return & refund policy without prior notice. We encourage customers to stay updated on any changes that may affect their shopping experience.

Explore more about our customer satisfaction and high-quality product offerings by visiting our homepage or shopping categories.